Mount Surprise Vacation Packages

I booked this room for my husband & I to enjoy our honeymoon stop in Cairns - the view is what brought me in & I was very excited to stay. We arrived after regular check in hours so didn’t get to speak to staff. We arrived & the car park & property are located on a steep hill that makes it difficult if you have luggage to trek up to the building. Check in process was simple for after hours which was nice. I knew this would be a smaller room when I booked it as it is a studio, however photos of room and property to me were very deceiving. It’s as though they cut off a bedroom of a larger room to create an extra space to rent out. The bathroom is essentially a small closet with no privacy at all as it is about a foot from the bed which makes it hard to get around. The room didn’t feel clean. I found a dead bug on the kitchen table & there were many small bugs crawling around inside the bathroom & flying around the room. We understand where we are & that there are bugs, but they just kept coming after we would kill the ones we saw. We did not feel comfortable staying in the room but had no choice the first night. I will say - the bed was very comfy. But that’s as far as the good experience goes. We contacted Expedia regarding our concerns & the property refused to refund us & we ended up paying for a 2nd hotel & didn’t stay more than the first night here. We went back to the room to check and make sure we didn’t forget anything & it had been cleaned again - still missed the mark

It's in a great location. Unit is very spacious, great for family. Close to shops and food outlets. Beach across the street. Highly recommended 👌😉

The staff were lovely I was given a free upgrade and a complimentary meal voucher for a local restaurant which was nice. The room itself needs some work done the Foxtel connection was intermittent and the toilet flush mechanism was broken and the general room needs a makeover was dirty and dated, a lot of noise From other guests and the pool gate being slammed regularly was beyond annoying. Great location limited parking

Amazing location the beach is right at your doorstep. Great staff great setup highly recommend

Large, very comfortable room. Great location. Very quiet…didn’t hear any other guests in adjoining rooms for our entire stay. Staff was very pleasant and helpful.